Your Business. Our Solutions.
Get high-quality, cost-effective outsourcing solution with BPO Call Center Philippines. Let us handle your customer support while you focus on growing your business!
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Services We offer
Our In-House Services
Choose from our complete in-house services, or let’s create a custom solution together.
Inbound Support
Take full advantage of our Inbound VOIP customer service. Inexpensive inbound rates covering the globe at any given moment with dedicated and shared Agents. Custom IVR and Welcome Message with Crystal clear Audio and call recording when the need arise to. Your calls are our top priority and your clients are never left hanging in queues, we provide best in class services with outstanding fast response and reporting.
Outbound Support
Dedicated Agents ready to take your campaigns to the next level and close deals and sales for you. Backed up by our in house, best in class, CRM solution and Data Entry for data mining and reporting for your convenience. Reporting can go live securely, should you wish, for viewing via our Live Portals. A secure VPN Tunnel can be built if required to view information and engage with your Agents securely.
Livechat Support
Best in class LiveChat software. Canned Messages, Geo Location, File Transfer, Customization and Branding, Data Mining, Rating, Group Chat, Chat Bots and much more. Plus that, we offer exceptional LiveChat Agents that would serve your clients and business 24/7 and increase your sales. Frequently asked questions as well as Ticketing System can be built and customized as well should you need it.
Data Entry
Looking for a customized, secure, Web Application that would allow your business to fill and retrieve any kind of information with all the customization needed? With search capabilities based on any kind of criteria? Well, you came to the right place. Backed up with a Managed Enterprise grade secure Database and built from the ground up with talented Engineers. Let us know your requirements and we will make it a reality. Whether you are a hospital, hotel, resort, airport, doctor or any type of SME Business, we have got the right plan for you.
CRM
Build and customize your customer relationship management on the fly. With all the required fields, modules and search criteria based on your current requirements. Backed up With a database and daily, as well as hourly, scheduled backup, your data is always safe. Import and Export from all major CRM brands as well as unlimited users with Email Integration. Access can be restricted based on IP Address, Domain Name as well as VPN only access, just to make sure we are covering all your Access Control requirements.
Email Services
With the preferred domain name of your choice, your email services can be started right away. Unlimited Aliases and no quotas or caps is a no problem. Get that configured and integrated with your CRM, LiveChat, Ticketing System and Voicemail. Speedy access as well as best in class anti-spam engines, anti-virus engines, file extension blocking, DNS, Routing, quotas control, file attachment size control, blacklisting, greylisting, BATv as well as MIME support. We will be taking your email services experience to the next level and far beyond all expectations!
Ticketing System
Don't let support requests drown your team. Our expert outsourcing solutions include robust ticketing system management, designed to streamline your workflow and optimize customer satisfaction. We handle everything from initial setup and configuration to ongoing ticket routing, resolution, and performance reporting. This includes 24/7 ticket monitoring, intelligent routing to qualified agents, and clear communication updates for both you and your customers.
SEO Services
Search Engine Optimization is a very long process, complicated task and it requires a lot of steady work and a good professional team to be done right. You may not have the time nor the correct team to do it. That's why we are here, to help you achieve your goals, yield you best results and cut down your cost. We never overcharge and we have dedicated teams for your tasks and requirements. Enjoy the perfect web presence and let us do it for you from A to Z.
Data Mining
Data Mining is just like good food, everybody loves to eat it, yet nobody likes to prepare it. BCCP promises excellent data mining that would not only make stay on top of plethora of information and data, but also allows you to engage with your customers on a different level and bring you more business. Get the processed data you need without moving a muscle for it and cut down your cost if you were to do it by yourself. We stand behind our words for an A to Z operation.
Web Design
Boost your internet visibility without using excessive resources. Our talented staff of web designers will bring new ideas and state-of-the-art abilities to your project. Our expertise lies in creating visually attractive and intuitive websites that not only represent your business but also generate leads. Pick the flexible outsourcing option that best suits your needs in terms of timing and cost from our selection.
Web Hosting
We won't leave you half way to decide where you're going to host it, will we? We offer the best in class web hosting and we guarantee uptime as well as ultimate in-depth security. Secure remote access will be given to your web server as well as your e-commerce back-end. Auditing and daily reporting will be provided too. The best pricing and services you wouldn't get anywhere else.
Seat Lease
We know it seems complex and hard to start a good business, for that main reason we are here. The startup expenditures, future growth may turn you off. You may have tried seat lease somewhere in time and refused the idea due to lack of security, uptime, manageability, features, services and the like. We are here to change that bad experience and FOREVER. You can now scale beyond boundaries without sacrificing cost.
ABOUT US
Elevate Your Customer Experience with 24/7 Support & Cutting-Edge Software
BPO Call Center Philippines is a team of passionate, customer support professionals dedicated to empowering your business. For decades, we've partnered with companies across industries to deliver high-quality, cost-effective solutions that boost customer satisfaction and loyalty. We combine technology and human expertise to take your customer interactions to the next level.
Around-the-clock support
We answer your calls, emails, and inquiries 24/7, ensuring your customers receive seamless attention regardless of their location or time zone.
Cost-effective approach
We offer competitive pricing without compromising on quality, ensuring you get the most value for your investment. Maximize your investment value with us.
Proven expertise
We’ve been providing high-quality call center services for decades, serving a diverse range of international companies across various industries.
Tailored solutions
Our experienced team works closely with you to understand your unique needs and craft a personalized strategy that boosts your customer experience.
WHY CHOOSE US
Why Clients Choose to Outsource at BPO Call Center Philippines?
Do we rely on third parties that today may exist and tomorrow may throw us in the middle of the traffic for any reason? The answer is NO. Everything resides in our data center and was built from scratch to satisfy and meet our clients standards and requirements. It helps us speed up any process, tighten our security policies, and serve our clients better.
Best-in-class network, system, security, voice, and web engineers to keep your business running and in the best shape. Outsourcing with us will not only keep your business steady and in the best possible condition, but it will also give you the opportunity to grow it and the confidence to expand beyond its limits. Break free; you are in the best hands.
Built from scratch to achieve the perfect work environment without compromising comfort or feasibility. Large parking spaces, dining areas, and peaceful areas for the agents to keep their eyes off monitors for a while and have a moment with themselves and officemates. There are plenty of facilities for training without competing with our outsourcing clients.
We have been in the call center business for decades; we just love it, and we do it best. Landing you correctly and wisely is our task, while maintaining speed and accuracy. Take full advantage of our experience in the field and let us help you achieve your goals. We will always advise, recommend, and orient you when needed, and the decision is always yours.
Top-notch hardened, secure systems to maintain information confidentiality as well as uptime for our outsourcing clients, done by the best-in-class engineers, hardware and software. Maintaining a secure network for our outsourcing clients is never an easy task, mostly skipped over by other competitors in the field. We never treat this concept lightly or overlook it.
A single point of failure is something we always strive to avoid, not just on the software and hardware level but also on the process and service level. Mission-critical applications always require some sort of attention and planning, and it has to be done the right way. We always go these extra miles for our outsourcing clients and their businesses.
High availability and engineering are key; good HR and supervisors, trainers, and recruiting the right skills are another key. A genuine management team and CEOs who are always making sure that everything is working in harmony are yet another important key. We are just one perfect team in the right place and domain.
Again, the word in-house is the elephant in the room. Where engineering and development skills go hand in hand and form a big think tank to fulfill our long-term plans for both our clients and our operations and productivity, the idea of relying on another entity to do our job is against our philosophy and standards. We are just not a traditional call center.
It takes a lot to be at the top. Leading the call center industry for three decades is our job. Expecting and planning for industry changes and the latest technologies and trends is not something light, and adapting to these changes was a real challenge for the majority of the industry. We strive hard to see things coming and adapt to them early and accordingly without disturbing our current clients.
CONTACT US
Ready to hire a great team?
Contact us today for a free consultation and discover how BPO Call Center Philippines can help you achieve your goals. Our live chat and toll-free numbers are available for your convenience.
Toll-Free Numbers:
(USA) +1-855-652-0593
(AUS) +61-385-184-398
(UK) +44-120-659-8265
